Cookies

Updated: October 2019

If at any time you are concerned or have questions about how we might be handling your data, please reach out to our Data Protection Officer at DPO@spoke-london.com.

Respoke Limited (“SPOKE”, "We", “Us” and “Our”) is the Data Controller and remains fully committed to the protection of your privacy at all times. The information contained in this policy has been published to help you understand what cookies are, how SPOKE  uses them and the choices you have in regard to their use.

By continuing to use the website, you are agreeing to our use of cookies in the manner described in this policy.

What are cookies used for?

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's ID. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.

In order to purchase items from SPOKE, you need to have some cookies enabled on your computer or device. The SPOKE website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

 If you disable these cookies, you may be able to still browse the site, however you may not be able to make purchases or take advantage of other features. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply. For more information about cookies you can visit https://www.aboutcookies.org/. 

What different types of cookies we use?

  • Necessary cookies - These cookies allow you to use the basic functionality of our website. They, for example, allow you to navigate our website, add items to a shopping bag and make a purchase.
  • Performance cookies - They allow us to measure and analyse how users navigate our website and respond to marketing campaigns. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.
  • Functionality cookies - They allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.
  • Advertising cookies - We also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. 

List of cookies

 

 Company details Cookie type Purpose
Google Analytics Performance Google cookies allow us to use Google Analytics to measure web performance and advertising.
Fullstory Performance Fullstory allows us to monitor performance on the site and improve the experience.
Segment Performance Allows us to add 3rd party functionality to the site.
Visual Website Optimizer Performance Visual Website Optimizer allows us to trial different versions of the site and improve the experience.
Trustpilot Functionality These cookies allow us to collect and show reviews of our product and service on our website.
IPinfo Functionality IPInfo allows us to direct customers to the correct webstore for their country
Klaviyo Functionality Klaviyo allows us to send emails about orders, offers and updates to you.
Amplitude Performance Amplitude allows us to measure web performance and improve our on site experience.
Google Tag Manager Performance Google Tag Manager allows us to measure web performance and improve our on site experience.
Bing Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Google Adwords Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Taboola Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Sub2 Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Facebook Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Pinterest Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Twitter Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Experian Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Epsilon Abacus Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Conexance Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Dotomi (Conversant) Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.
Google Double click Targeting These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you.

We use cookies to personalise content, analyse website performance and for advertising purposes. View our privacy and cookie policy