EXTENDED 200 DAY RETURNS & FREE DELIVERY

EXTENDED 200 DAY RETURNS & FREE DELIVERY

Cookies

Updated: July 2021

Respoke Limited (“SPOKE”, "We", “Us” and “Our”) is the Data Controller and remains fully committed to the protection of your privacy at all times. The information contained in this policy has been published to help you understand what cookies are, how SPOKE uses them on our spoke-london.com website and the choices you have in regard to their use.

By continuing to use the website, you are agreeing to our use of cookies in the manner described in this policy.

What are cookies, and what are they used for?

Cookies (or similar technologies) are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a platform. Cookies can be recognised by the platform that downloaded them — or other platforms that use the same cookies. This helps platforms know if the browsing device has visited them before.

In order to purchase items from SPOKE, you need to have some cookies enabled on your computer or device. The SPOKE website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

If you disable these cookies, you may be able to still browse the site, however you may not be able to make purchases or take advantage of other features. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply. For more information about cookies you can visit https://www.aboutcookies.org/

What different types of cookies do we use?

  • Necessary cookies - These cookies allow you to use the basic functionality of our website. They, for example, allow you to navigate our website, add items to a shopping bag and make a purchase.

  • Analytics cookies - They allow us to measure and analyse how users navigate our website and respond to marketing campaigns. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.

  • Functionality cookies - They allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.

  • Advertising cookies - We may use first-party or third party cookies and web beacons to deliver content, including ads relevant to your interests, on our website or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement. We may also use third parties to serve targeted advertisements to people similar to our customer base (e.g., by uploading a hashed customer list to Facebook Custom Audiences) or incorporating a pixel from the third-party on our Site. Even if you have disabled certain cookies, advertisements may still be displayed to you through these third-party channels.

How can you manage cookies from our website?

You can usually use the browser that you are viewing this platform through to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the platform and other parts of the platform may also not work properly.

Below are links to managing cookies and privacy in the most popular browsers:

Some third parties may use Advertising Cookies to help gather information about your browsing activity so that they can deliver platform advertising to you that is relevant to your interests. The advertising industries in EU have developed schemes to help you opt-out of receiving cookies used for these purposes. You can find out more about the EU scheme from www.youronlinechoices.eu.

List of cookies

Company details

Cookie type

Purpose

Google Analytics

Performance

Google cookies allow us to use Google Analytics to measure web performance and advertising. Their privacy policy is available at https://policies.google.com/technologies/partner-sites.

Fullstory

Performance

Fullstory allows us to monitor performance on the site and improve the experience. Their privacy policy is available at https://www.fullstory.com/legal/privacy-policy.

Segment

Performance

Allows us to add 3rd party functionality to the site. Their privacy policy is available at https://segment.com/legal/privacy/.

Visual Website Optimizer

Performance

Visual Website Optimizer allows us to trial different versions of the site and improve the experience. Their privacy policy is available at https://vwo.com/privacy-policy/.

Trustpilot

Functionality

These cookies allow us to collect and show reviews of our product and service on our website. Their privacy policy is available at https://uk.legal.trustpilot.com/for-reviewers/end-user-privacy-terms.

Klaviyo

Functionality

Klaviyo allows us to send emails about orders, offers and updates to you. Their privacy policy is available at https://www.klaviyo.com/privacy.

Amplitude

Performance

Amplitude allows us to measure web performance and improve our on site experience. Their privacy policy is available at https://amplitude.com/privacy.

Google Tag Manager

Performance

Google Tag Manager allows us to measure web performance and improve our on site experience.

Bing

Targeting

These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you. Their privacy policy is available at https://privacy.microsoft.com/en-gb/privacystatement.

Google Ads

Targeting

These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you. Their privacy policy is available at https://policies.google.com/technologies/ads?hl=en-US

Facebook

Targeting

These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you. Their privacy policy is available at https://www.facebook.com/policy.php

Experian

Targeting

These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you. Their privacy policy is available at https://www.abacusemedia.com/privacy-policy-and-terms-of-use/

Epsilon Abacus

Targeting

These cookies allow us to monitor the effectiveness of our adverts and marketing on websites, to help us make SPOKE more relevant to you. Their privacy policy is available at https://www.epsilon.com/abacus/services-privacy-policy

Wunderkind

Targeting

These cookies collect information which we use to tailor our advertising and to help us make SPOKE more relevant to you. Their privacy policy is available at https://www.wunderkind.co/privacy/

Questions?

If at any time you are concerned or have questions about how we might be handling your data, please reach out to our Data Protection Officer at dpo@spoke-london.com, or Respoke Limited, Evergreen Studios, Ground Floor, Little Green, Richmond, TW9 1QE.