Our policy lasts 200 days. You don‘t have to explain yourself. If you‘re not happy with the product - that‘s all we need to know. Ideally you‘ll tell us why, so we can improve things - but that‘s your call.

Trunks and Socks are an exception to our return policy, and can only be returned if unopened in original packaging, unworn and in the same condition as delivered. If you need to arrange a Trunks or Socks return, email us at hello@spoke-london.com so we can help.

Your 200 days starts from the point you place your order. If at any point in those 200 days, you decide your order isn’t for you, then just return it for a full refund.

If 200 days have gone by since your purchase, we don‘t promise a full refund. But talk to us if you‘re unhappy. We want to fix it.

To complete your return head straight to our online returns portal. If you have any questions, you can send them to us at hello@spoke-london.com.

Shipping

To return your product, just head to our online returns portal. You’ll just need to tell us what you’re returning and why, and follow the steps to generate a prepaid label.

Returns are free in the UK, US and Europe, but you will need to pay to get it back to us if you’re elsewhere in the world (see table).

For all returns, we recommend that you retain proof of postage until you hear from us, to avoid any ambiguity in case of loss or delay.

Refunds

Once your return is received and inspected, we will start processing it.

Assuming it is less than 200 days since your purchase, your refund will be processed. You’ll be sent a refund notification email, and a credit will automatically be applied to your original method of payment.

We usually process things at our end within 7 working days. We can‘t guarantee exactly when your refund will show up on your card statement, though it’s typically 3-5 working days after we have processed the refund.

Refunds can only be returned to the original method of payment.

Exchanges

We aren't able to offer exchanges on US or international orders. The quickest thing to do is to place your new order right away, and return the original items for a refund. This saves time and means you can get your hands on your new items as soon as possible.

Sale

We offer refunds on sale items too, no matter how big the discount. Just send it back to us via our usual returns portal.

If you need to swap something from our sale, pop it back to us for a refund and buy the replacement straight through our website - that way you won‘t miss out.

Multibuys and Discounts

If you decide to return part of a multibuy offer, such as our Fundamentals, this will be refunded proportionately. This means that the kept item(s) will be treated as full price and the refund will reflect the remaining amount in the offer.

If you return items in your order which take you under the minimum spend for your discount, your discount will be voided and you will be refunded proportionately according to the full value of the item/s kept.

Gift Cards

Items purchased with a SPOKE gift card can still be returned for a credit back to the original gift card.

We recommend keeping hold of your gift card in case you need to use the code again.

If your item is refunded back onto your gift card, original expiry dates will still apply.

Gift Cards have an expiry date of 12 months. Gift Cards cannot be exchanged for cash or redeemed for further vouchers.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, but have had an email from us confirming your refund, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank - there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@spoke-london.com.

Other

We only offer free returns to US, European and UK customers. Any other customers will need to pay to get their return back to us (see table).

If you are eligible for free returns, please do not pay for your return yourself as we won’t be able to reimburse you for these costs.

If you return any personal items to us by mistake, please let us know. We can't be held responsible for these items, but we will do our best to return them to you. We'll also contact you if we find anything unexpected in your return at our end.

When returning items with a QR code (and if you’re returning multiple orders to different companies at the same time), please be really careful to use the correct SPOKE QR code when dropping your items off. We can’t be held responsible for items returned to us in error, but we will do our best to contact you if we receive another company’s return by mistake.

We’re really proud of our quality assurance process, but unfortunately, manufacturing faults can appear from time to time. If you receive an item that you believe to be faulty, please get in touch with us on hello@spoke-london.com and we’ll sort you out with a refund or replacement where appropriate.

For more detailed information on any of the above, please check out our FAQs.