Our policy lasts 100 days. You don't have to explain yourself. You're not happy with the product - that's all we need to know. Ideally you'll tell us why, so we can improve things - but that's your call.
If 100 days have gone by since your purchase, we don't promise a full refund. But talk to us if you're unhappy. We want to fix it.
To complete your return, follow the instructions on the card in your box - or write to us at email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Assuming it is less than 100 days since your purchase, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We'll process things at our end within 7 days, usually much faster. We can't guarantee exactly when this will show up on your card statement.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We offer refunds on sale items too, no matter how big the discount. Cool, huh?
If you need to exchange for a different colour or size, simply complete the paperwork enclosed in your parcel and send your item to:
9 Power Road
To return your product, use the shipping label included in your box. As always, it's free in the UK.