FAQ

General

Our office number is 0203 735 7814 and you can usually reach us between 9am - 5pm Monday - Friday. You can also reach us by emailing: hello@spoke-london.com

For best results, wash your trousers inside out in warm or cold water (max 40 degrees but ideally much colder) with like colours.  Use a gentle, bleach-free liquid detergent.  Don't tumble dry.  When they come out of the washer, shake out any large folds or creases and line dry.  And if you're not up for doing laundry, dry cleaning works fine too. Don’t panic – these instructions are on the care label in the garments too.

That's a tricky one - we've benchmarked against hundreds of trousers from top brands, and there's a lot of variation in the market. You would think a 34 waist is just a 34 waist, but that's not always the case.  So if pressed we would say our waist sizes are about an inch smaller than US labels like Gant and Ralph Lauren and in line with brands such as Hacket and Orlebar Brown.  

We also offer more sizes than other brands across three key attributes: leg length, waist size, and the overall build of your legs. Fit isn’t rocket science- more variation will give you a closer fit and that’s what we provide.

No matter your size and build, the SPOKE trouser is designed as a timeless, slim fit shape.  It's not skinny, and it's not an ankle swinger - it sits in that optimum middle ground. 

Right now we’re only online (we work from a studio in West London). This way we can keep costs low and deliver a beautiful product at a sane price. We’ve also streamlined our delivery and returns processes to make for an experience that’s as hassle free as possible. That said, if you fancy popping in to take a look at our products feel free to get in touch: hello@spoke-london.com

Our three cuts have you covered, whatever your build. If you find you often have too much fabric flapping around the seat and thigh, choose our narrower Build A. On the other hand, if trousers are usually too tight in the seat and thigh, go with Build C. Build B is a happy medium (and usually a safe bet). If you’re in any doubt, give our Fit Finder a try:

Production is largely based in Europe and fabrics and trims mostly come from Italy but we also source from Germany, Switzerland, Turkey and elsewhere in Europe. Every pair of trousers is currently hand-finished in leafy West London.

We sure do.  We sew a spare onto the washing instructions label inside the trousers.  But if you can't find it, or need another, just give us a call or drop us a line.

Orders & shipping

Sure thing! If you get in touch within 30 minutes of your order being made drop us line at hello@spoke-london.com After this time we’ll have started customising your products, but we’ll see what we can do.

On pairs that we have finished in stock we aim to get them out the door in 1 working day. Unfinished pairs will take an extra couple of days on top of this, so 2-3 working days.

Pretty fast. Once the trousers are despatched they should be with you in 1-2 working days. We don't have a tracking service on your parcels with the free shipping option, so if you would like tracking, you can select it at check-out. 

Yes, but there is an additional charge. This varies depending on your location, but we keep these shipping prices competitive (and all international items are sent tracked for your peace of mind).

Simply pop the gift card code in the box marked “Gift card or discount code”, it’s on the right hand side of the checkout page.

We stock around half of our trousers unfinished in the leg to give us greater flexibility when it comes to leg lengths. When ‘finished/shortened to order’ appears in your order confirmation it just means that our team of seamstresses is taking your pair up to the length you specified when you ordered.

At this time, no- sorry! Our product range changes frequently so we don’t currently have the facility to pre-order items that are out of stock. If you can’t see what you’re after though please feel free to contact us: hello@spoke-london.com

On the basket page just before checkout you’ll see a red badge with ‘Been referred by a friend?’. Click on this and you’ll see a pop up where you can punch in your friend’s details and  you’ll automatically be credited with a £15 discount- they’ll also receive a discount code in their mailbox.

Pre-sales allow you to order ahead while new collections are still being cut and sewn at our factory. Trousers will generally ship within a month of the pre-sale date, but in any event we will make the shipment date clear both on our website and in an email to you when you purchase.  

If you can’t see the leg length you need please get in touch – we’ll always try and accommodate you: hello@spoke-london.com

We can’t offer free shipping and returns outside the UK - but if you are willing to pay for postage, we’ll consider shipping further afield, by exceptions - just drop us a line, and we’ll let you know - info@spokefit.com

Returns & exchanges

100 days no questions asked- we trust you. There’s a free label included with every box for all UK orders, and we promise to refund any products that you are not entirely happy with provided that they come back to us in a saleable condition.

To return an item simply re-use the packaging your SPOKEs came in and slap on our free post label which would have been included with the original order. You should fill out the invoice with any exchange details and pop that in too.

We recommend that you get proof of postage when returning items, to avoid any ambiguity in case of loss or delay.

If you have misplaced your free post label, you can contact us for another one, or send your package back to:

Spoke, Unit 09C1, Chiswick Studios, 9 Power Road, London W4 5PY

Generally we turn them around pretty quickly- you can expect to hear from us within 5 days from the day you get the item back in the post. We tend to sort our returns in the afternoon and we’ll process any refunds immediately. Exchanged trousers take as long as normal to be finished by our team and despatched.

You’ll need to get the package back to us- pre-paid labels won’t work for international post but the returns address and other details remain the same. If you want to increase your chances of a perfect fit first time round then feel free to speak with one of our fit doctors for further advice at hello@spoke-london.com.